Partnering arrangements
Qi Claims Group has developed partnering arrangements with market leading Chartered Loss Adjusting companies to offer Qi Adjusting. Qi Adjusting can independently offer the adjusting claim services to both the public and insurance companies.
In today’s climate we recognise the customer is looking to have full coverage when making and managing a claim and having their own appointed adjuster, independent of insurers is often becoming the preferred route. Qi Adjusting allows us to take the same ethos and core philosophies into working for the customer directly or on behalf of the insurer making sure that the correct claim quantum is agreed and achieved by all parties.
Qi Adjusting — Traditional
Whether buildings, contents or both Qi Adjusting and its partners are well versed in managing liability quantum with the expected reporting and customer feedback. Utilising accredited and professional loss adjusting practices, we are able to act responsively to any client needs.
The Chartered Institute of Loss Adjusters website states;
If you would like help in making an insurance claim, you may choose to appoint a loss adjuster to work on your behalf. A loss adjuster will guide and support you through the claims process and provide hands on assistance to get your claim resolved. This may include co-ordinating emergency activity, preparing the details of your claim (including supporting documentation), liaising with the different parties involved in your claim and egotiating the method and amount of settlement.
Qi Adjusting — Public
In a well-publicised environment of treating customers fairly, providing policyholders with their own loss adjuster to act on their behalf embodies this principle. Qi Adjusting partners are highly experienced, professional and FCA affiliated to ensure that policyholders achieve the full entitlement of their policy and liaise with all the parties involved making matters more straight forward for them.
“Following a substantial fire at our premises we found that at every possible opportunity barriers were put up delaying payments, misinterpretation of policy wording by our insurance company meant we were left confused as to which areas of our business were covered and poor communication between departments left us very frustrated at an already difficult time for us.
Fortunately for us one of Qi Adjusting’s representatives lives locally and offered his services on many occasions. At every stage of the claim from then on we were kept informed of progress. Where doubt of liability arose with the insurance company, our corner was fought for us. We would certainly strongly recommend the service to anybody who finds themselves in the position we were in and would urge that advice be sought from them at the outset of the claim and not left later as we did.”
Mr M — Preston
Qi Adjusting practitioners understand that the expectations of all parties can be conflicting which sometimes leads to extended lead-times in achieving the resolution. We ensure that the claim is ratified and expedited to minimise the impact to the customer and also insurers costs. It is rare for adjustor’s to be complemented but due to our outstanding customer service, this is the norm.
